Transportation Program (DOT Paratransit Call Center)
Since 1984, the City of Alexandria’s Department of Transportation (DOT) has partnered with Senior Services of Alexandria (SSA) to operate the Paratransit Call Center—a collaboration that ensures safe, reliable, and accessible transportation for more than 1,000 Alexandria residents living with mobility challenges or developmental conditions.
DOT Paratransit provides Americans with Disabilities Act (ADA)-compliant, curb-to-curb taxi service, seven days a week, for residents who find it difficult or are unable to use public transportation. Each year, the program serves over 1,500 registered clients and provides more than 50,000 rides throughout Alexandria and nearby areas.
All trips within the City of Alexandria and to/from the Pentagon are fare-free. For destinations outside city limits, the one-way fare is $4.00 for trips up to five miles and $6.00 for trips over five miles. DOT also provides service to Arlington, Fairfax County, and Washington, D.C.
To better serve Alexandria’s growing Spanish-speaking community, SSA has added two bilingual team members to its reservations staff. In addition, riders can now take advantage of a new self-service booking option through the Alexandria DOT mobile app, making scheduling rides easier and more convenient for tech-savvy users. At the same time, SSA continues to provide personalized phone assistance for individuals who need extra support.
From processing applications to providing friendly customer service, SSA’s Transportation staff ensure that every client receives the care and assistance needed to travel safely and confidently.
For reservations or questions: Call (703) 836-5222
To apply: Contact Tytiana White at 703-836-5222 or email paratransit@alexandriava.gov
Click here to download the DOT application
Note:
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As of October 1, 2017, Everyone can ride the DASH bus for free.
- As of January 1, 2022, all trips within the City of Alexandria and to/from the Pentagon are free.
Coming Soon
Call Center improvements
Starting soon, Dottie, our friendly automated voice helper, will join the call center. During call center hours, Dottie will assist you if a live agent isn’t immediately available; you can always choose to wait for a live agent.
After hours, Dottie can help you book, check, or cancel trips.
EXPANDED SERVICE HOURS
Starting January 5, 2026, DOT’s Service Hours will be:
- Mon–Fri: 4:30 a.m. – 2:00 a.m.
- Sat: 5:00 a.m. – 2:00 a.m.
- Sun: 5:45 a.m. – 2:00 a.m.
Fare Updates
Starting January 5, 2026, DOT Paratransit fares will adjust to reflect inflation and support high-quality service.
Fare Zones
Zone 1: Free
Zone 2: $5
Zone 3: $7
Zone 4: $10
Peak-Hour Surcharge
A $2 surcharge applies to paid-zone trips scheduled weekdays 7–9 a.m. and 2–4 p.m.
Senior Taxi Yellow Card
Senior Taxi Yellow Card Program is available to Alexandria residents age 60 and older who have a yearly household income of $48,508 or less. The Senior Taxi Yellow Card program allows eligible riders to schedule taxi rides directly with Yellow Cab 24 hours a day, 7 days a week with no restrictions as to destinations. Interested individuals must apply to the program to determine eligibility and then purchase fares in advance at a discounted cost.
For more information, call the Senior Taxi at 703.746.5697. Forms can be mailed to the Division of Aging and Adult Services at 4850 Mark Center Drive, 9th Floor, Alexandria, VA 22311 or visit alexandriava.gov/Aging
